Content:

1. Basic data
2. Conclusion of the purchase contract
3. Order cancellation
4. Withdrawal from the purchase contract
4.1 Deadline for withdrawal from the purchase agreement
4.2 How to withdraw from the purchase agreement
4.3 When it is not possible to withdraw from the purchase contract
4.4 Deadline for return of goods
4.5 How to return goods
4.6 Refunds
5. Price and method of payment
5.1 Price of goods
5.2 Methods of payment of the purchase price
5.3 Payment for custom-made products
6. Delivery time
6.1 Delivery time
6.2 Availability of goods
7. Delivery of goods and personal collection
7.1 Delivery by transport company
7.2 Personal collection
8. Warranty conditions and complaints
8.1 Warranty period
8.2 How to complain
8.3 Justified complaint
8.4 Unjustified complaint
9. Protection of the buyer's personal data
10. Cookies
11. Copyright protection of AGROAD
12. Final provisions

1. BASIC DATA

The operator of the online store on the eshop.agroad.cz website is AGROAD, s.r.o., IČ 634 68 638, DIČ CZ63468638, with its registered office in Kuřim, Blanenská 1338, PSČ 664 34, entered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 19760 , seller of spare parts and accessories for tractors, small tractors and agricultural machinery (hereinafter referred to as "seller").

Telephone: 733 139 897

Email: eshop@agroad.cz

Account number for non-cash payments: 252948615/0300

The buyer is a consumer or entrepreneur.

The entrepreneur is:

a person registered in the Commercial Register (especially commercial companies),
a person who conducts business on the basis of a trade license (a self-employed person registered in the trade register),
a person who conducts business on the basis of a license other than a trade license in accordance with special regulations,
a person who carries out agricultural production and is registered in accordance with a special regulation.
All contractual relations are concluded in accordance with the legal order of the Czech Republic.

If the contracting party is a consumer, the relations not regulated by these terms and conditions are governed by Act 89/2012 Coll., The Civil Code and Act No. 634/1992 Coll., On Consumer Protection.

If the contracting party is an entrepreneur, the relations not regulated by these terms and conditions are governed by Act No. 89/2012. Civil Code.

2. CONCLUSION OF THE PURCHASE AGREEMENT

By clicking on the BUY button when finalizing the order in our e-shop, the buyer confirms his intention to buy the goods and thus begins the process leading to the conclusion of the purchase contract.

At the same time, the buyer hereby gives his consent to the Business Terms and Conditions of AGROAD and in accordance with § 101/2000 Coll. Of the Personal Data Protection Act with the storage and processing of personal information provided by the buyer to the seller in connection with payment for goods and delivery of goods.

The condition for the validity of the electronic order is the true completion of all data and requirements in the registration form.

Depending on the nature of the trade (quantity of goods, price, etc.), the seller is entitled to ask the buyer to authorize the order electronically or in writing. If the buyer refuses to authorize the order, the order cannot be processed and will be canceled within 5 working days.

The purchase contract is concluded at the moment when the ORDER CONFIRMATION by the seller is delivered to the customer by e-mail or communicated by telephone.

The list of goods on the eshop.agroad.cz website is a commonly supplied product. However, the seller does not guarantee the immediate availability of all items of the displayed goods. The availability of goods will always be confirmed to the buyer based on his order.

The concluded purchase contract is archived by AGROAD for the purpose of its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these terms and conditions, where this process is clearly described. The buyer has the opportunity to check and possibly correct the order before sending it.

The goods installation service and professional assembly are not part of the purchase contract.

3. ORDER CANCELLATION

The buyer has the right to cancel the order if he has not yet received an order confirmation from the seller (no purchase agreement has been concluded).

Cancellation of the order after the conclusion of the purchase contract is possible only after prior agreement between the seller and the buyer under conditions that are mutually agreed. The seller recommends canceling the order in writing, preferably by email to eshop@agroad.cz. The seller will confirm the cancellation of the order to the buyer by email.

The seller can cancel the order until it is sent to the buyer. If the seller cancels the order, it will state the reason why the order was canceled.

4. WITHDRAWAL FROM THE PURCHASE AGREEMENT

4.1 Deadline for withdrawal from the purchase agreement
According to § 1829 of Act No. 89/2012 Coll. Under the Civil Code, the consumer has the right to notify the seller that he is withdrawing from the purchase contract within 14 calendar days.

The period runs from the date of conclusion of the contract and, if applicable

a) the purchase contract, from the date of receipt of the goods,

(b) a contract having as its object several goods or the supply of several parts, as from the date of taking over the last supply of goods; or

(c) a contract having as its object the regular re-supply of goods, from the date of taking over the first supply of goods.

4.2 How to withdraw from the purchase agreement

(a) in writing
The completed form WITHDRAWAL FROM THE PURCHASE AGREEMENT will be handed over by the consumer to an employee in our store or will be sent by post to the address:

AGROAD, s.r.o.
E-SHOP
Blanenská 1338
664 34 Kuřim
Czech Republic

b) electronically
The consumer will send a copy of the completed form WITHDRAWAL FROM THE PURCHASE AGREEMENT to the e-mail address eshop@agroad.cz; the original will then be handed over in person with the returned goods in the AGROAD store, Blanenská 1338, 664 84 Kuřim, or attached to the consignment if he returns the goods by post.

The WITHDRAWAL FROM THE PURCHASE AGREEMENT form can be downloaded here.

4.3 When it is not possible to withdraw from the purchase contract

The consumer cannot withdraw from the purchase agreement

for the provision of services, if their performance was started with his consent before the expiration of the period of 14 days from the acceptance of the performance,
for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller,
for the supply of goods adapted to the consumer's wishes or for his person, as well as goods which are subject to rapid destruction, wear and tear or obsolescence,
for the supply of audio and video recordings and computer programs, if the consumer has broken their original packaging,
for delivery, newspapers, periodicals and magazines, spare parts catalogs, workshop manuals and books.

4.4 Deadline for return of goods

Within 14 calendar days from the notification of withdrawal from the purchase contract, the consumer will deliver or return the goods to the seller.

4.5 How to return goods

If the consumer withdraws from the contract, he shall send or hand over to the seller without undue delay, no later than within 14 days of the notification of withdrawal from the contract, the goods which he has received from him. If the service has already been provided to the consumer, the seller is not obliged to do anything about it, with the exception of the provisions of Section 1834 of Act No. 89/2012 Coll. Civil Code. Under these conditions, he is entitled to reimbursement of the costs associated with returning the goods back to AGROAD. AGROAD cares about providing its customers with quality service, and therefore decided to reimburse its customers for transport costs, even if it is not required by law (see § 1829 of Act No. 89/2012 Coll. Of the Civil Code).

As part of the withdrawal from the purchase contract, the seller reimburses the buyer the COST OF TRANSPORTATION OF RETURNED GOODS back to the seller, if the buyer so requests and documents the costs associated with transport. The cost of delivery of the goods back to the seller is understood as the least necessary (ie the freight will be reimbursed in the maximum value, as AGROAD has in the section Transport and payment for delivery of shipments without cash on delivery.)

The seller DOES NOT ACCEPT the goods returned to his address by the package - COD. This package will not be accepted and will be returned to the sender.

Ways of returning goods:

by post or similar transport
The consumer, without signs of use, wear or defects and preferably in the original packaging, will be sent by the consumer together with the original invoice and the completed NOTIFICATION OF WITHDRAWAL form to the seller's address. The freight associated with the delivery of goods to the seller's address will be reimbursed to the consumer within 14 calendar days of receiving a copy of the confirmation of payment (eg delivery note from the Czech Post) by email.

AGROAD, s. r. o.
E-SHOP
Blanenská 1338
664 34 Kuřim
Česká republika

the consumer asks the seller to collect the goods

The goods, without signs of use, wear or defects, and preferably in the original packaging, will be taken over by the shipping company ordered by the seller, together with the original invoice and the consumer-filled form NOTIFICATION OF WITHDRAWAL (inserted in the shipment) at the consumer's address or other address , which the consumer stated as the address for collection of the goods.

This method is mostly used when exchanging goods for another or when the consumer orders new goods. The carrier may also, on that occasion, deliver the new goods which he has ordered and the goods which the consumer wishes to return.

4.6 Refunds

The method of refund will be chosen by the consumer when filling in the NOTICE OF WITHDRAWAL FROM THE PURCHASE AGREEMENT.
The seller will return the funds to the consumer's bank account within 14 calendar days of receipt of the returned goods or the consumer may choose to reduce the payment of his next order. In the case of payment in cash, the funds will be returned to the specified bank account of the client / customer.

If the consumer has paid the freight, the seller is in accordance with § 1832 paragraph 2 of Act No. 89/2012 Coll. Of the Civil Code obliged to return all funds made under the purchase agreement from which the consumer withdraws. The consumer is responsible for reducing the value of the goods as a result of handling the goods in a way that is inconsistent with the nature, characteristics and functionality of the goods.

5. PRICE AND METHOD OF PAYMENT

5.1 Price of goods
The prices of goods listed on the eshop.agroad.cz website are valid at the time of placing the order.For fragile, heavy and oversized shipments, the price for transport is determined only on the basis of their actual weight and dimensions and is notified to the buyer by e-mail or telephone.

The price list of freight is listed on the AGROAD e-shop website in the TRANSPORT AND PAYMENT section. The link to this section can also be found in the order dispatch email.

The purchase price is considered paid by crediting the full amount to the seller's current account or by paying the purchase price in cash. The payment deadline is stated on the invoice. In the event of non-compliance with any payment deadline, the buyer is obliged to pay the seller default interest on the overdue amount in the statutory amount. The seller reserves the right of ownership of the goods until full payment of the purchase price.

The seller reserves the right to printing errors and price changes in the event of a change in exchange rates, a significant increase in inflation or significant changes in delivery conditions at manufacturers and other suppliers of goods.

5.2 Methods of payment of the purchase price

(a) cash on delivery
The buyer pays the price in cash at the place of delivery of the goods via the contractual delivery service  or special transport.

b) cashless transfer
When paying by wire transfer, the buyer will state the order number as a variable symbol, or invoice - tax document, if it is sent to the buyer.

In the case of payment by bank transfer, the goods are sent only after the amount has been credited to the seller's account.

c) payment by card
When picking up goods in person at the AGROAD store or online payment clients ThePay and PayPal.

5.3 Payment for custom-made products

For products that the AGROAD e-shop has made to order at the initiative of customers and the delivery time is longer than 2 months, we require a deposit of 30% of the product price. These are, for example, expensive products for tractors - veterans, such as fairings, glass, fenders, masks, seats, pins and other locksmith products.

6. DELIVERY TIME

6.1 Delivery time

The delivery period starts from the day of confirmation of the binding order by the seller. Its total length will be determined by the delivery method chosen by the buyer.

The prepared goods are shipped from the AGROAD warehouse on the following dates:

6.2 Availability of goods

The vast majority of goods are still in stock. In some cases, however, it may happen that the ordered goods will NOT BE IN STOCK. In this case, the seller RESERVES THE RIGHT TO DIVIDE THE ORDERS INTO MULTIPLE PARTS. Goods in stock will be shipped immediately. Goods that are not in stock will be transferred to the next order, for which the buyer will not be charged any shipping. For goods that are not in stock, the seller will notify the buyer of the expected delivery date or, with the buyer's consent, offer another comparable product. The delivery period is considered fulfilled on time if the goods are ready for delivery at the place of performance no later than the last day of the agreed or additionally agreed delivery time. The delivery period will be extended in proportion to the circumstances if the delay is caused by force majeure or circumstances beyond the seller's control.

7. DELIVERY OF GOODS AND PERSONAL COLLECTION

7.1 Delivery by transport company
Delivery to the specified address is provided by the seller, unless the buyer stipulates otherwise. The cost of transporting goods varies according to the chosen mode of transport. The buyer chooses the specific method of delivery according to the offer submitted by the seller.

Accepting the shipment

By signing the consignment note, which the carrier submits to the buyer upon receipt of the shipment, the buyer confirms that he has received the goods and that they HAVE DONE INCORRED. The seller recommends checking the contents of the shipment in the presence of an independent person (carrier) upon receipt of the goods, whether the contents agree with the items listed in the attached invoice. If they do not agree, they can make an entry on the other side of the invoice, for example: This package is missing this item… I confirm with my signature (name and signature of the customer, name and signature of an independent person).

The seller recommends inspecting the shipment upon receipt and taking pictures of any damage to the packaging, and if the packaging is damaged, unpack the goods in the presence of the carrier and check the condition of the goods.

Damaged goods
For damaged shipments, the buyer has two options:

1. The Buyer shall draw up a PROTOCOL OF ACCEPTANCE with RESERVATION with the carrier, in which he shall state the damage to the consignment or the goods. It is best to document the damage photographically. If these conditions are met, the buyer can safely take over the shipment and contact AGROAD customer service by email at eshop@agroad.cz.

2. The buyer refuses to accept the shipment and draws up a PROTOCOL WITH THE CARRIER NOT TO ACCEPT THE SHIPMENT due to mechanical damage to the package of the shipment, resp. goods. The buyer notifies the seller by email to eshop@agroad.cz that he has not accepted the shipment due to damage to the shipment / goods incurred during transport.

8.2 How to complain

In the event of a complaint about the goods, the consumer contacts the seller by email to inform him that he will complain about the goods.

Email for complaint: eshop@agroad.cz

Damaged shipment:

If the goods arrived in damaged packaging, the seller also recommends checking the contents of the consignment in the presence of a transport service employee or other independent person. The buyer has two options.

1. The Buyer shall draw up a PROTOCOL OF ACCEPTANCE with RESERVATION with the carrier, in which he shall state the damage to the consignment or the goods. It is best to document the damage photographically. If these conditions are met, the buyer can safely take over the shipment and contact AGROAD customer service by email at eshop@agroad.cz.

2. The buyer refuses to accept the shipment and draws up a PROTOCOL with the carrier NOT TO ACCEPT THE SHIPMENT due to mechanical damage to the package of the shipment, resp. goods. The buyer notifies the seller by email to eshop@agroad.cz that he has not accepted the shipment due to damage to the shipment / goods incurred during transport.

Product defect:

The seller recommends documenting the product defect photographically. This will facilitate the complaint process.The consumer records the defect of the goods in detail in the Complaints Protocol.

The consumer contacts the seller by email. He shall state the motto "Complaint" and the invoice number as the subject, enclose a copy of the completed Complaint Protocol and photographic documentation.

Furthermore, it is necessary to attach the printed and completed Complaint Protocol together with a copy of the invoice to the package with the goods that the consumer sends for the complaint. The address for sending a package with a complaint is specified in the Complaint Protocol.

The complaint protocol in PDF format is available for download on the AGROAD e-shop website. The consumer will also find a link to this form in the email notifying the shipment of the order.

It is advisable to send the goods in the original packaging or suitable transport packaging. The seller is not obliged to accept a shipment that shows signs of mechanical damage.

The seller or the relevant service will assess the validity of the claim for defects in the goods. Pursuant to Act No. 634/1992 Coll., On Consumer Protection, the seller has 30 calendar days from the receipt of the claimed goods to settle the complaint.

8.3 Justified complaint

If the complaint is justified, it will proceed according to the Proposed method of complaint, which the buyer stated in the COMPLAINT PROTOCOL.

The buyer can request a refund for the goods only if the same defect occurred three times for a particular product.

As part of a justified complaint, the seller reimburses the buyer in accordance with § 1924 of the New Civil Code No. 89/2012 Coll. COSTS OF TRANSPORTING THE COMPLAINED GOODS back to the seller, if the buyer so requests, no later than 1 month after sending the goods back to the seller.

8.4 Unjustified complaint

An unjustified claim occurs if the seller or service has determined that the defect falls into one of the categories listed below.

The warranty does not apply to
- wear and tear of the product or its parts caused by normal use of the product
- defects and damage caused by unprofessional or incorrect installation of the goods or unprofessional intervention in the product
- damage to the product as a result of its use contrary to the instructions for use and generally known and usual methods of use
- damage to the product caused by its contamination, accident or force majeure
mechanical damage to the product
- damage caused by the use of unsuitable media (batteries, fuels, oils, etc.)

9. OCHRANA OSOBNÍCH ÚDAJŮ KUPUJÍCÍHO

9.1 Tento článek zakotvuje pravidla ochrany osobních údajů kupujícího ve smyslu nařízení Evropského parlamentu a Rady (EU) 2016/679 - Obecného nařízení o ochraně osobních údajů (dále jako „GDPR“). Prodávající se GDPR při zpracování osobních údajů kupujícího řídí a zpracovává osobní údaje pouze v souladu s GDPR.

9.2 Při registrování uživatelského účtu a uzavření kupní smlouvy dochází k předání osobních údajů kupujícího prodávajícímu a jejich následnému zpracování prodávajícím.

9.3 Osobními údaji, které bude prodávající o kupujícím zpracovávat, jsou jeho jméno, email, telefon, fakturační údaje (ulice, číslo popisné, město, PSČ) a uskutečněné nákupy.

9.4 Právním základem zpracování osobních údajů je, že tyto osobní údaje jsou nutné k uzavření kupní smlouvy, k plnění kupní smlouvy, k fakturaci a uplatnění práv ze záruky či vrácení zboží.

9.5 Osobní údaje budou prodávajícím zpracovávány po dobu plnění smlouvy, běhu záruční doby a 10 let po ukončení záruční doby jako důkaz proti právním nárokům nebo k uplatnění právních nároků. Osobní údaje, které je nutno dle příslušných zákonů uchovávat i poté, budou zpracovávány po dobu určenou příslušnými právními předpisy. Osobní údaje zpracovávané v souvislosti s uživatelským účtem budou zpracovávány 10 let po posledním přihlášení, pokud kupující svůj účet nezruší dříve. 

9.6 K osobním údajům budou mít přístup zaměstnanci prodávajícího a externí zpracovatelé – což jsou účetní, daňoví, právní a marketingoví poradci prodávajícího. Prodávající je dále oprávněn předat kontaktní osobní údaje kupujícího za účelem dopravy zboží dopravci.

9.7 Osobní údaje budou předávány do třetí země nebo mezinárodní organizaci pouze v případě zálohy dat za účelem lepší ochrany dat a osobních údajů před ztrátou či zničením.

9.8 Kupující má právo opravit či doplnit osobní údaje, požadovat omezení zpracování, vznést námitku či stížnost proti zpracování osobních údajů, požadovat přenesení údajů, přístupu ke svým osobním údajům, být informován o porušení zabezpečení osobních údajů, výmazu a další práva stanovená v GDPR.

9.9 Kupující může kdykoliv podat stížnost týkající se zpracování osobních údajů nebo neplnění povinností správce plynoucích z GDPR k dozorovému úřadu. Dozorovým úřadem je v ČR Úřad pro ochranu osobních údajů, se sídlem Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz.

9.10 Bližší a podrobné informace o ochraně osobních údajů jsou uvedeny v Zásadách ochrany osobních údajů, kterými se prodávající řídí. V těchto zásadách jsou také podrobně uvedena a popsána práva týkající se ochrany osobních údajů, která může kupující v souvislosti se svými osobními údaji uplatnit. Zásady jsou dostupné na adrese https://eshop.agroad.cz/ochrana-osobnich-udaju.html.

11. OCHRANA AUTORSKÝCH PRÁV SPOLEČNOSTI AGROAD

Webová stránka e-shopu AGROAD je chráněna Zákonem č. 121/2000 Sb. (o právu autorském, o právech souvisejících s právem autorským a o změně některých zákonů; též znám jako autorský zákon) a mezinárodními zákony o ochraně autorských práv.
Společnost AGROAD uděluje souhlas s elektronickým kopírováním a tiskem pouze částí webové stránky, která je nezbytná v procesu nakupování. Kopírování, změna nebo distribuování jakékoli části této stránky nebo jejího obsahu bez písemného souhlasu společnosti AGROAD je zakázáno.
Společnost AGROAD nenese odpovědnost za případné škody vzniklé používáním nebo zneužitím této stránky nebo informací získaných z této stránky. Údaje zde umístěné mají pouze informativní charakter a mají zákazníkovi napomoci při nákupu.

12. ZÁVĚREČNÁ USTANOVENÍ

V Kuřimi dne 21. 8. 2017